How do I place an order?
How do I place an order?
Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Can I modify or cancel my order after it has been placed?
We process orders as quickly as possible. If you need to modify or cancel an order, please contact our customer support team immediately. Once an order has been shipped, we may not be able to make changes.
Do you ship internationally?
Yes. DAN SUN TITANIUM proudly serves customers worldwide. Shipping availability and delivery times may vary depending on your location.
How long will it take to receive my order?
Order processing typically takes 1–3 business days. Delivery times vary based on destination and shipping method selected at checkout. Tracking information will be provided once your order has been dispatched.
How can I track my order?
Once your order ships, you will receive a confirmation email containing your tracking number and tracking link.
What if I receive the wrong item?
If you receive an incorrect item, please contact us within 7 days of delivery. We will work quickly to resolve the issue and arrange a replacement if necessary.
Are your products suitable for professional use?
Yes. Our products are designed for professional divers, marine professionals, technical divers, and outdoor enthusiasts who require reliable, corrosion-resistant equipment for demanding environments.
Will I receive an order confirmation?
Yes. After your order is successfully placed, you will receive an order confirmation email containing your purchase details.
Payment Information
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and other secure payment methods available during checkout.
Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your credit card information on our servers.
Why was my payment declined?
Payments may be declined for several reasons, including incorrect billing information, insufficient funds, card restrictions, or security verification issues. Please contact your card issuer or try an alternative payment method.
When will my card be charged?
Your payment will be charged at the time your order is successfully placed.
Will I have to pay customs duties or import taxes?
International orders may be subject to customs duties, taxes, or import fees imposed by your local authorities. These charges are the responsibility of the customer.
Can I receive an invoice for my order?
Yes. An order confirmation and invoice can be provided upon request. Please contact our support team if you require additional documentation.
Order Returns
What is your return policy?
We accept returns of unused and undamaged items within 30 days of delivery. Products must be returned in their original condition and packaging.
How do I initiate a return?
To start a return, please contact our customer support team with your order number and reason for return. We will provide return instructions and the appropriate return address.
Who pays for return shipping?
Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error.
What if my item arrives damaged?
If your order arrives damaged, please contact us within 7 days of delivery and include clear photos of the product and packaging. We will evaluate the issue and arrange a replacement or refund when applicable.
When will I receive my refund?
Once your returned item has been received and inspected, refunds are typically processed within 5–10 business days. The time required for the funds to appear in your account may vary depending on your payment provider.
Can I exchange an item?
If you would like to exchange a product, please contact our support team. Exchanges are subject to product availability.